What is a typical objective metric to evaluate FacOps performance?

• A. MTTR
• B. Equipment downtime
• C. Energy intensity per square foot
• D. On-time work-order completion rate

Answer: (D)

In FacOps, the main goal is to deliver reliable service by completing requests on time, so the typical objective metric is how often work orders are finished by their due dates. This on-time completion rate directly measures the team’s ability to plan, assign, and execute tasks within the established timelines, reflecting overall service reliability, scheduling efficiency, and workload management. It provides a clear, actionable target for improvements—you can push for better SLAs, smarter staffing, and streamlined workflows to reduce backlogs and delays.

While other metrics have their place, they don’t capture the broad picture of timely service. MTTR focuses on repair speed for individual incidents rather than the broader rate at which all requests are closed on time; equipment downtime gauges how long equipment is unavailable but not how well the team handles all requests; energy intensity per square foot relates to building energy performance, not service delivery. On-time completion rate, in contrast, encompasses the core delivery of facilities work and is the most representative measure of operational performance.